Return Policy
Effective Date: 7th September 2025
At IGCSE Zone (igcsezone.com), owned and operated by Byte Craft Enterprises, we provide digital educational resources such as note packs and question packs to help students prepare for their IGCSE examinations. Please read our Return Policy carefully before making any purchase.
1. Digital Products Only
All products available on igcsezone.com are digital downloads. Once a purchase is completed and the files are delivered, they are considered consumed and cannot be returned.
2. No Refund Policy
As digital products cannot be physically returned, we do not offer refunds, exchanges, or cancellations once the order has been processed and the download link has been made available.
3. Exceptions
Refunds may only be considered under the following circumstances:
- You were charged more than once for the same order due to a technical error.
- You did not receive the digital product due to a system error on our side (not due to issues such as incorrect email address, internet connectivity, or device limitations).
In such cases, please contact us within 7 days of purchase with your payment receipt and details at:
4. Product Quality
All our notes, images, and resources are originally created by us and tested before publishing. If you face any technical issue with accessing your purchased files, we will provide assistance to ensure successful access/download.
5. Contact Information
For any concerns regarding your purchase, you may contact us at: